Business IT Alignment: Business-Relevant Metrics

Business IT Alignment: Business-Relevant Metrics: Via BMC: Stars In Alignment

Transforming IT? Growth in business IT alignment requires a new set of business-relevant metrics for managing IT services levels. Steve Ulfelder explores "The Biggest Obstacles Between You and Alignment – and How to Avoid Them" ...

... "Enterprises seeking to align business and IT often get deep into the process before realizing that they need to adjust their approach to metrics. They must, for example, expand their concept of traditional service level agreements (SLAs), which focus primarily on technology, to include measuring service from an end-user perspective. " ...