ITIL Projects: Avoid Pitfalls ...

ITIL Projects: Avoid Pitfalls: Via Opalis Software: Opalis Software, Inc., the expert provider of enterprise infrastructure software that enables the integration and automation of data center operations, announced its top three reasons for Information Technology Infrastructure Library (ITIL) initiative failures ...

Opalis Software shares their experience with ITIL projects and how to avoid the pitfalls: automate, target the necessary processes, and market the efficiency benefits ...

... "Reason #3: ITIL is the Answer Failure – IT personnel often fail to market their ITIL project as a way to drive both internal efficiency and service levels, and try to use the ITIL label as the main message. ITIL projects are costly, therefore, IT staff need to be able to demonstrate up front how it will fortify core business processes and make them more reliable. This demonstration will avoid lost budgets or abandoned projects part way through an ITIL implementation. " ...

Opalis Software, Inc., is the expert provider of enterprise infrastructure software that enables the integration and automation of data center operations. With Opalis, companies can connect disparate environments and automate routine processes in a way that’s simple, fast, and effective. Currently, more than 550 global companies, including Toyota, Harley Davidson, StateStreet, Nokia, Xerox, BlueCross BlueShield, and Woolworths, rely on Opalis server software and integration packs to quickly and easily manage the critical components of their data centers. IT staff can automate processes without scripting or the need of professional services to stay productive and focus on other critical performance management tasks. Opalis is headquartered in Mississauga, Ontario, Canada, and has strategic industry partnerships with EMC, VMware, HP, IBM, Microsoft, NetIQ, Remedy, Veritas, and Cognos.