Project Management Lessons-Learned; A Lesson Learned

For a good writeup on Lessons-Learned, see this writeup as part of the OGC Successful Delivery Toolkit. The OGC (Office of Government Commerce) are the makers of the PRINCE2 project management methodology and the ITIL (IT Infrastructure LIbrary) service delivery management standard.

The OGC suggests questions that should be asked as part of a lessons-learned report, and raises the importance of reviewing prior lessons-learned at the beginning of all projects. They rightfully suggest that lessons-learned should be collected at a minimum after each project phase (ideally even more frequently - such as at regular status meetings).

They also raise the importance of having a quality control person or process owner be a recipient of all lessons-learned reports, in case standard processes need to be revised.

Lessons learned report