It's an epidemic among today's organizations. They've invested in IT but aren't seeing the payoff. IT Governance can help create the value they're looking for, but it must be implemented correctly.
From Harvard Business School's Working Knowledge site comes an excerpt from their new book, IT Governance. It lists the ten principles of IT Governance. Follow them, and you could be on your way to providing more value from your IT department.
Ten Principles of IT Governance : Technology : HBS Working Knowledge