ITIL IT Service Management Differentiators

ITIL IT Service Management Differentiators: Via Axios Systems: Axios on the right side of the law in Ohio ...

Law firm selects Axios service management solution based on differentiators, such as event management, action processing, real-time visualization, SLA alarm management, reporting and analytics. Solution will be used to support ITIL implementation ...

... "We selected assyst on a mixture of benefits and value, he commented. What differentiated assyst was how it handles action types and the way the event monitor works. The approach was the best of the products we saw. It's very important for us to be able to obtain quick snapshots of where we are with certain types of event such as how close we were to breaching Service Level Agreements, how many calls came in via email, and how many events were not closed. Assyst looked like a very flexible tool. It also helps us compile useful management reports on key trends and statistics. " ...