ITIL Process: Run IT Like Business ...

ITIL Process: Via Datamation: Running IT Like a Business ...

Sharon Gaudin explores the benefits and challenges of ITIL process implementation, with insights from HP exec. ITIL enables CIOs to run IT like a business ...

... "they made it happen by relying on the IT Infrastructure Library (ITIL), a set of best practices that basically helps IT run like a business. ITIL focuses on processes, increases IT's agility in dealing with change and links IT to the business side. " ...