Process Change or Process Tool First?

Process Change or Process Tool First?: Via Optimal Friction: Tools Stimulating Change ...

We have been on both sides of this debate. Historically, more often implementing the process-enabling tool as a catalyst for process change (with a limited success rate). Michael Mah expresses the concept of flexible tools pacing the cultural / process change in a friendly way. I like the sound of that friction ...

... "It's even better when a manager can prepare a project plan using their way, then having the tool recreate that plan, essentially cloning it, and extending the plan by offering a benchmark of say, the deadline, against industry, or deriving the implied productivity. " ...