ITIL Heals Information Technology ...

It is believed that a foundation of ITIL will ease the transition to service oriented architectures, SOA, enabling IT organization to be flexible and agile in response to marketplace competition. David Stodder and Sue Bushell explore the ITIL best practice framework that is key to the success of information technology as the industry shifts to a service orientation in architectures and in delivery. ...

ITIL Heals Information Technology: Via Intelligent Enterprise Magazine: IT: Heal Thyself

... "To reduce error and avoid reinventing the wheel, organizations are working with best practices such as those outlined in IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT) and Capability Maturity Model Integration (CMMI). Judging by its momentum, ITIL is the most important framework. " ...