ITIL IT Management Processes ...

ITIL IT Management Processes: Via CIO Analyst Corner: The Management Process Alphabet Soup ...

Jean-Pierre Garbani, Laura Koetzle, and Thomas Powell explore various management improvement methdologies, such as ITIL, and compare / contrast their pros and cons ...

... "ITIL summarizes best practices for the implementation of IT management processes. ITIL defines the processes to be implemented to deliver and support IT services (most of the time, IT services today equal applications) focusing on the business (IT's customer). The ITIL philosophy revolves around the service desk as a communication platform and the configuration management database (CMDB). " ...