ITIL: IT Service Catalog: Alignment Focal Point ...

The IT service catalog is the focal point of alignment between IT service delivery groups and the business customers. Implementation of ITIL service management processes and a robust, business-oriented service catalog are the foundation of an IT services transformation. Service management vendors, such as newScale, continue to invest in new levels of functional capability to enable best practice digitized service processes.

ITIL: IT Service Catalog: Alignment Focal Point: Via newScale: newScale Expands IT Service Portfolio Management Solutions with newScale AlignmentCenter 2005: New Product Offering Focused on ITIL Business Perspective ...

... "As prescribed in the latest ITIL publication, Business Perspective: The IS View on Delivering Services to the Business, the IT Service Catalog is the focal point for communication between IT and the business. newScale AlignmentCenter 2005 enables IT organizations to rapidly deliver a business-oriented, ITIL-compliant Service Catalog in support of the ITIL service level management and business relationship management processes. With newScale AlignmentCenter 2005, IT executives and IT relationship managers can use the Service Catalog to define service offerings, manage agreements, and communicate the value delivered by IT to internal business customers. Driving IT-Business Alignment: newScale developed newScale AlignmentCenter 2005 to help IT executives improve alignment between IT services and business needs by giving business unit executives greater visibility and control of the IT portfolio of services, including agreements, service tiers, consumption, cost, and quality. " ...