ITIL Microsoft Operations Framework Assessment ...

ITIL Microsoft Operations Framework Assessment: Transformation Success Story: Network Operations & Security Center ...

Anecdotal evidence of Microsoft's experience with ITIL service processes: Capt. Nick Mossing, 83rd Communications Squadron, reports on ITIL transformation experience at the ACC Network Operations and Security Center, which provides network services ...

... "In February, Microsoft's ITIL experts led a one-week Microsoft Operations Framework assessment of the NOSC's IT Service Management functions. The target of the assessment was not technology, but business processes. Several independent studies have identified that over 80 percent of IT system downtime is due to people and processes, not technology. In March, Microsoft delivered a 106-page report providing 71 recommendations for IT best practices. Six months later, the ACC NOSC has completed just over half of the recommendations and the results have been remarkable. " ...