ITIL Project: Cultural Implications ...

ITIL Project: Cultural Implications: Via Evergreen Systems, Real World ITIL: What happens when ITIL is deemed too risky...

Interesting observations on cultural implications of an ITIL implementation project ...

... "it's amazing that any IT leader could logically think that improving service delivery processes wouldn't also improve business performance, even if the improvement is challenging to measure. (This presumes, of course, that appropriate risk management measures - such as effective project management and expert implementation advice - have been put in place to help assure success). " ...