Process Models: ITIL ITGovernance ...

Process Models: ITIL ITGovernance: Via Insurance Networking News: Extending Your Reach ...

Pat Speer explores insurance industry's focus on consistent, repeatable processes through process models and IT governance, such as ITIL ...

... "Carriers are participating in organizations that provide comprehensive process guides for infrastructure services delivery and support, methods of measuring the maturity of process disciplines, and advanced IT governance models. Most notable of late is the Information Technology Infrastructure Library (ITIL), a non-proprietary approach for managing IT services. " ...