Tuesday, October 04, 2005

Siebel CRM ITIL Ready: Helpdesk Capabilities ...

Siebel CRM ITIL Ready: Helpdesk Capabilities: Via Siebel Systems: Newest Release of Siebel CRM Professional Edition Builds on Siebel's Momentum in SMB Market

Latest version of CRM solution support ITIL standards in helpdesk process capabilities ...

... "Leading Help Desk Capabilities-Siebel CRM Professional Edition delivers a full solution for managing and administering internal IT support that adheres to IT Infrastructure Library (ITIL) standards. " ...

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