Business Process Matters, But Does IT?

First time that I agreed with Nicholas Carr on something - business process matters... Does IT? I still believe that most major business processes in today's enterprise benefit from IT, and when done right (people adoption, simple process, and cost-effective technology), competitive advantage can be gained. ...

Business Process Matters, But Does IT?: Via Rough Type: Nicholas Carr's Blog: Process matters ...

... "In fact, meticulously defined and managed processes continue to be a powerful source of competitive advantage for many companies. Look at Toyota, for instance. Its highly engineered manufacturing processes not only give it superior productivity but also provide a platform for constant learning and improvement. " ...