Is Business Process Focus Limiting Enterprise Success?

Ross posts about the end of process as we know it. Is a focus on business process limiting the success of your enterprise? I am not ready to abandon the concept of process yet. There is tremendous opportunity to reduce defects (the exceptions) in process to the appropriate sigma level (six?) and share the benefits with customers. Those companies that harness business process quality for the customer's sake can gain a competitive advantage. ...

Is Business Process Focus Limiting Enterprise Success?: Via Ross Mayfield's Weblog: The End of Process ...

... "John Seely Brown and John Hagel point out that while 95% of IT investment goes to support business process (to drive down costs), most employee time isn't spent on process -- but exceptions to process. Further, competitive advantage comes from how we innovate in handling exceptions. " ...