ITIL Path to IT Service Management ...

ITIL offers a standard vocabulary for IT services and provides a guideline for key IT processes. Johanna Ambrosio explores the use of the IT Infrastructure Library (ITIL) to accelerate the adoption of best practices for IT service management.

ITIL Path to IT Service Management: Via SearchCIO: ITIL, a data center's yellow brick road ...

... "It took about a year to learn the ITIL lingo, have individuals become certified in the process, choose a tool and then actually do it. The firm focused on processes it did not already have in place, Metcalf said, and change management was selected because the company wanted to replace old tools. " ...