Business IT Alignment: Service Catalog Touchpoint ...

Today's IT services transformation is enabled by a business-oriented service catalog with a robust set of supporting service-delivery processes. It is the service catalog that is the key touchpoint driving alignment of IT with the business. Rodrigo Fernando Flores explores the challenge of aligning IT with business goals and the role of business-expressed services in a IT service catalog. ...

... "More and more leading IT organizations are deploying a Service Catalog as the cornerstone of their shift to a more service-driven and customer-focused approach, or as the foundation of their ITIL initiative. As a vehicle for communicating and marketing IT services to both business decision-makers and end users, the IT Service Catalog can help address this trust deficit on two fronts. " ...

Business IT Alignment: Service Catalog Touchpoint: Via TechRepublic: IT Service Catalog-- Rebuilding trust between IT and the business