ITIL Service Desk: California Consolidation ...
California Department of Technology Services provides update on their ITIL transformation of the service desk ...
... "Currently, ITSM solutions are being incorporated into the Service Desk area and future plans include the implementation of these practices in other units within the department. To learn more about ITIL/ITSM activities, visit the DTS Online Guide. " ...
Via CMO Bulletin: Information Technology Infrastructure Library (ITIL) / Information Technology Service Management (ITSM) ...
Labels: information-technology, itil, service-desk
posted by Frank M @ 9:36 PM, Read More...
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