ITIL: 20 Years in the Making ...

ITIL is under active revision as it was last updated in 2000. A significant amount of collaborative effort went into its initial development. A balanced authoring process is being staffed for the refresh. ...

... "The spread of ITIL in America could be one of the most arduous, exciting stories about IT Management Services in this country and around the globe of recent years. ITIL was 20 years in development, a product of international collaboration, and today, it seems to be coming into its own at last. " ...

ITIL: 20 Years in the Making: Via IT Manager's Journal: The ITIL initiative ...