A contributor to eProject's eLounge mentioned this excellent article from Chief Project Officer. It's written by Tom Westcott, founder of Project Solutions Group. Several years ago, I saw him speak on scheduling techniques at the PMI Delaware Valley Chapter's Annual Workshop, and was very impressed with his dynamic style and pragmatic approach.
In the article, Westcott talks about how PMOs must demonstrate value if they are to survive, and offers some good tips on how to do just that. Specifically, he says they must create strategic alignment, deliver real value, and communicate frequently.
Here's an excerpt on what he has to say about delivering value:
PMOs must deliver value to survive. Value is not templates, tools, methodology, processes, training; these are means to driving value. Value is gaining efficiencies, achieving cost savings, increasing customer satisfaction, reducing time-to-market, increasing revenue and profit, reducing deficits, or increasing competitive advantage. Too many PMOs wrap their whole mission and existence around the services they provide instead of their impact on the business. Executives buy value.
Too many PMO directors are former project managers who see their role as project management evangelists. This
leads to a myopic view, and often they are ill-prepared or unable to work strategically with executive management. PMO directors need to speak and think in business terms, financial and organizational. Nix the "project-management speak." How does this project benefit the organization and support our strategy? And how can we get it done as quickly and inexpensively as possible? That's what they care about.
For the full article, read on...
Chief Project Officer: PMO or Bust?
Labels: alignment, business-impact, business-strategy, customer, it-project, it-strategy, methodology, pmi-project-management-institute, pmo, project-cost, project-manager, project-manager-tips, satisfaction, tools, training, value, value-management