Business Process Redesign Projects; What to Look Out For

Here's a great article from the IEEE Engineering Management Review on Business Process Redesign (BPR), by Yogesh Malhotra.

The article offers an excellent overview of BPR and explains why 70% of BPR projects fail and what to do about it.

According to the article, the main barriers are:

(i) Lack of sustained management commitment and leadership;
(ii) Unrealistic scope and expectations;
(iii) Resistance to Change.

The article emphasizes the importance of building a shared vision, having sufficient budget and resources, avoiding a cost-cutting focus in favor of a strategic vision, involving IS and HR, and most importantly, piloting on a smaller scale first (or what I like to call, "Think bold, implement safely")

Here's the article...

Business Process Redesign: An Overview (Article)