Business Process Reengineering Project: Assessment Guide Reference ...

Here are sample screening criteria from GAO guide, when considering whether a business process reengineering project should be undertaken. ...

... "Is the process of strategic importance to the agency's mission? Does the process urgently need dramatic improvement in order to meet the agency's own performance goals?

Is there a high level of customer and/or stakeholder dissatisfaction with the process (quality, timeliness, cost)? Does the process have a long cycle time with many sequential activities, multiple hand offs, checkpoints, and significant waiting time between work steps (e.g., processing a benefits claim)?

Did benchmarking show that other organizations can do the same (or analogous) process much better? Is the process highly dependent on information, so that information technology might be used to speed the work flow, collapse work steps, and improve real-time decision-making? " ...

Business Process Reengineering: Assessment Guide Reference: Via GOA: Framework Part A