ITIL Shared Services: Achievement Recognized ...

Infra is recognized by the Helpdesk Institute for its implementation of ITIL-enabled service desk process for shared service functions at LexisNexis Butterworths. ...

... "The Helpdesk and IT Support Excellence Awards recognise outstanding achievement within the IT Service Management industry at the largest event of its kind in Europe. Winning finalist Infra demonstrated how implementing the IT Infrastructure Library (ITIL) ready infraEnterprise allowed LexisNexis Butterworths to create a single point of contact for staff with the IT department that reaches across the business and includes support teams from other departments, including Finance and HR. " ...

ITIL Shared Services: Achievement Recognized: Via Infra: Infra wins prestigious Helpdesk Institute Excellence Award 2006 ...