Project On-Time, On-Budget: The Truth Is Out There ...

IT Week reports on insourcing of CRM project by Centrica, that was experiencing delays in its final phases when implementing SAP billing capabilities. This situation would be challenging for any implementation partner. Its a perfect storm: Siebel CRM, SAP Billing, legacy systems, third-party implementation, systems integration, and organizational change management. It may not be late, but really on-time, if the magnitude of effort was estimated correctly. ...

... "Energy giant Centrica has moved its GBP400m transformation programme in-house, taking back the running of the project from consultancy Accenture. " ...

Centrica takes back IT project: Via IT Week