Thursday, June 01, 2006

IT Strategy: Customer Focus SOPM ...








Customer focus is at the heart of service-oriented project management, SOPM ...
Marc Puich discusses the opportunity for information technology in the biopharmaceutical industry, advocating a simplified enterprise application architecture and a gradual, disciplined approach to operations excellence. I especially like his thoughts on customer focus and feel this spirit should be reflected in the principles of the service-oriented project management methodology that we are developing. SOPM should be customer-centric and its critical path should focus on the essential deliverables for customer success. ...

... "Begin with the customer. Developing an IT strategy should begin with an external focus. This process requires taking a critical look at what functionality is truly necessary to support your customer, versus what would be nice to have. The goal of a system is not to remove people from a process, but to provide the customers with what they need. " ...

Via BioPharm International: Operations Excellence: Perfecting IT Management System Selection for Biopharmaceutical Organizations - Proper application of an IT system can be a critical component to driving efficiency and reducing waste ...

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