Change Management: Aim for the Heart

Christopher Koch runs a great blog on CIO.com. His latest post explores the challenges of change management, and recommends generating ways for people to get that "aha moment" for themselves. This "makes it stick" as opposed to being told that they have to change, or being shown metrics or even logical cases.

I couldn't agree more. He also offers some good examples, such as the open book approach, where people will see the numbers and hopefully deduce the need for change. A method I recommend (and which I discuss in my response to this week's puzzler on the AllPM forum), is to use stories or examples that can serve to generate an emotion such as a deep-seated need or fear. This, too, can lead to that "aha moment."

Here's Koch's full post on CIO.com...

CIO Blogs - The Primordial Factors in Change Management