ITIL Business Case ...

Evergreen offers whitepaper on the business value associated with ITIL implementation, with benefits seen in operational efficiency, customer satisfaction, and risk minimization. ...

... "The white paper references a number of data points taken from current research and enterprise IT process improvement case studies consistently documenting a 20-40% reduction in the effort required for ongoing IT operations, powered by the implementation of ITIL process improvements. The same research clearly links ITIL with strategic gains in customer service quality, accuracy and efficiency and IT risk and compliance work. The development of an ITIL strategy is also discussed and an incremental approach is recommended, one which starts with small steps but shows measurable gains quickly. " ...

Evergreen Systems Releases White Paper on Building the Business Case for ITIL ...