ITIL Measurement: Upper Quintile Performance for Local Authority ...

Local authority recognized as a service management Center of Excellence ...

... "The UK Society of IT Management's recent benchmarking survey of more than 200 local authorities ranked Bridgend Council's IT Department in the top 20% of the authorities surveyed. The survey also confirmed a 23% improvement in Bridgend's user satisfaction since the equivalent survey two years before. " ...

ITIL Measurement: Upper Quintile Performance for Local Authority: Via SourceWire: Bridgend County Borough Council is first Datawatch Centre of Excellence and the only one in Wales