ITIL Service Management Acceleration ...

Many leading IT vendors have launched some type of ITIL accelerator. CA introduces its approach to ITIL acceleration, including a configuration management database, CMDB, and visual process maps. ...

... "This new solution, the CA Service Management Accelerator, will empower IT organizations to reduce costs, improve service levels, and more closely align IT and business by unifying and simplifying activities across ITIL processes. Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify people, processes and technology while automating all ITIL processes across both Service Support and Service Delivery—enabling low-cost delivery of superior service.



The CA Service Management Accelerator offers unique three-dimensional visual maps for ITIL processes based upon an underground transit system or subway system metaphor. ITIL Service Support and Service Delivery processes are presented as "tracks" and "subway stations," providing IT executives, strategists and implementers alike with a common reference point for viewing and prioritizing ITIL processes for automation. " ...

ITIL Service Management Acceleration: Via CA: CA Accelerates Mainstream Adoption of ITIL ...