ITIL Six Sigma: Future IT Operations ...

The convergence of ITIL and Six Sigma is expected to be the future framework for IT operations. New book explores the use of Six Sigma in the information technology organization. ...

... "Lead Author of the book, Sven den Boer of Getronics said: This long-awaited book on aligning ITIL and Six Sigma is a good start for professionals who want to appreciate how these two approaches can be combined. Proxima Technology played a key role in the book by providing some practical examples to help make it easier for readers to understand. We were pleased to have Linh Ho on the team. itSMF-NL Chief Editor, Jan van Bon was very pleased with the results and added: We have succeeded in finding a great team of authors internationally, experts in both ITIL and Six Sigma. Today, the need for Six Sigma is continuously heard from the IT management field, and we hope to fulfill the fast growing demand with this great best practice. " ...

Proxima Technology's Marketing Director Co-Authors Six Sigma for IT Management Book