Customer Satisfaction: Customization through Specialized Ecosystem ...

Specialization and ecosystems are a means to differentiate a product in the marketplace. Stock Toyota Scions are highly customized to meet the customer's requirements through an ecosystem of specialized body shops. In business services, an ecosystem of specialized providers could customize any stock IT product to the customer needs, while the manufacturer (software company) focuses on production. Will the information technology service-oriented architecture enable mass customization in the IT space? ...

... "Customisation, the idea that by a fully connected and interoperable business world it would be possible to deliver exactly what was wanted by connecting the consumer directly through the manufacturing or services ecosystem. " ...

Via CTO Blog: Unavailable Soon or no two are ever the same!