Process Change Management: The Challenge ...

Chris Koch shares insights on the challenge associated with changing processes, such as a data center's adoption of ITIL practices. The carrot and stick approach is outdated. The new science of change must create the spark that engages the workforce in the change by making their jobs more interesting, creating an appealing environment, and strengthening team relationships. ...

... "The change is part of a larger effort to implement the IT Infrastructure Library (ITIL) process framework to improve overall productivity. " ...

Via CIO: The New Science of Change ...