Management Truths: Can You Handle It?

Jack says you can't handle the truth. But if you're ready, I highly recommend Stephen Robbins' excellent book, The Truth About Managing People... And Nothing But the Truth.

Robbins has sold over 2 million copies, and I can see why. In plain, simple language, Robbins outlines 63 truths, supported by evidence, stories, and examples. Each truth is only a few pages, so you can open the book up at almost any page and find a gem. The whole book is under 200 pages in a small paperpack format.

The 63 common-sense truths span the areas of hiring, motivation, leadership, communication, team building, conflict management, job design, performance evaluation, coping with change, and managing behavior.

A few good lessons (paraphrased):

1) Productivity usually breeds satisfaction, rather than the other way around.

2) When interviewing, don't go on traits. Instead probe about past behaviors (i.e. "Tell me about a time when you ....")

3) Put people in jobs that match their personalities.

4) Out of all the traits people have, conscientiousness is the most frequent predictor of success.

5) Specific stretch goals produce higher output than generalized goals like "do your best."

6) Not everyone wants to participate in setting their goals. It depends on their nature, ability, time available, and other factors.

7) Judge behaviors, not people.

8) There's something to be said for "looking the part of the leader."

9) Expect the best and people will deliver. Expect the worst, and people won't dissapoint.

10) Experience isn't always a good indicator of success.

11) There's no ideal leadership style. Directive or supportive styles can work in different situations.

12) Teams often create negative synergy. Beware of loafers. Be sure to identify and measure individual efforts as well as team efforts.

13) Honor the work-life balance. Give flexibility and options.

14) Beware of the quick fix. What works for one company or problem doesn't always work for another.

For many more, and further explanations and examples, read the book!