ITIL Accelerator Tool

Tool accelerates ITIL implementation through reusable business process models. ...

... "ITIL, published by the British Office of Government Commerce, is grounded on fundamental principles such as client orientation, service level agreement, and quality management. The MEGA ITSM Accelerator is a graphical, ready-to-use repository of ITIL best practices. It enables IT managers to deploy these best practices in a consistent framework, thus reducing project risks and implementation costs. " ...

Via MEGA International: MEGA International Releases Advanced MEGA ITSM Accelerator