Project Success Measures: What Really Counts?

Finally, people are starting to say what I've been saying for some time. Often , the most telling measures of project success are qualitative, not quantitative. Consider this quote from an excellent article on PMI's latest issue of PMP Passport:

“Measures like on time, on budget and on spec are part of the success criteria, but one could achieve these three and still have a dissatisfied customer,” says Ernie Baker, PMP, president of Start to Finish PM Inc., Verona, N.J., USA."

Halleluyah! Indeed, qualitative measures such as customer satisfaction, customer engagement, and team engagement can often tell us more about the "success" of the project, and can even shed light on why the project wasn't on budget, schedule, or spec.

Here's the article...

PMP Passport - Features