Strategic or Tactical Role: A Choice

Doing tactical technology support is a good place to learn the inner workings of the IT organization and the daily-issues confronted by the business, but shifting focus to value creation through projects is an exciting and rewarding career track. ...

... "In addition to the direct financial costs of late delivery of IT projects, the report suggests that fire-fighting has a negative human impact in terms of IT managers' self-perception and morale. " ...

Via CRN Australia: Fight Fires