Focus on Customer to Align With Business

Struggling to integrate IT into the business agenda? Consider focusing on the paying customers to improve their experience. This could better position IT as an enabler of business strategy. ...

... "by tackling customer-centric IT projects, CIOs can reshape their role as key corporate players and position themselves for greater enterprise responsibility by aligning with the major concern of their executive peers and bosses. " ...

Via CIO: 2008 State of the CIO