eBusiness Satisfaction Improves on Google Surge

Here is a pulse check on customer satisfaction in the American economy. In the automotive industry, American businesses fail to demonstrate leadership. However, in technology, Apple and Google are the pacesetters. ...

... "Customer satisfaction with the e-business category of websites surges 6% to an all-time high of 79.3, largely on the remarkable improvement of Google. After slipping behind Yahoo! for the first time last year, Google surged an unparalleled 10% to leave all rivals in its wake. Google's score of 86 sets a new standard for e-businesses and creates a formidable nine-point gap between its nearest competitor, Yahoo!, which fell 3% to 77. " ...

Via American Customer Satisfaction Index: Apple, Google Surge in Customer Satisfaction, PDF