Saturday, April 25, 2009

Looking for a Few Good Teams (that use New Media)








I'm looking for some examples of teams using Twitter, Facebook, Yammer, Wiki's, Blogs, Second Life, or any other new media for the purpose of teamwork---whether for collaboration or building social relationships for better teamwork.

If anyone has used any of these tools for team relations, communication, or product development, I'd love to hear from you, whether it's working well or not. I'm looking for good examples and bad. It can be credited or anonymous. I'm collecting examples for a book I have in the works. More to come on that shortly.

posted by Jerry Manas @ 9:41 AM, Read More...  
3 comments links to this post

3 Comments:

At 12:28 PM, Blogger José Roig said...

During a presentation a few months ago, the speaker described his organization's use of a Wiki on the IT help desk. The basic idea was that level 2+ engineers were no longer "allowed" to resolve issues. The new process calls for them to respond to escalations by creating a Wiki article and passing the issue back to the level 1 support team. The level 1 staff uses the info in the article to resolve the issue, updating it as needed. In this way, real-world resolutions get added to the Wiki, which becomes the knowledge base for IT support. His assessment was that it was working much better than he had dared to hope.

 
At 8:29 PM, Anonymous Jerry Manas said...

Jose, thanks. This is an intriguing use of a Wiki. I'm accustomed to seeing it used to create processes or designs, but I like the idea of using it as a knowledge base built right into the support process.

 
At 8:56 AM, OpenID crossderry said...

Hi Jerry,
I hope all is well. We're using a wiki-based approach for a restructure and redesign of our methodologies. What's novel is that we're decentralizing the methodology authoring among dozens of solutions and industries. The trick is that you'll be able to use metadata and visual interfaces to compose only the roadmap you need for a project/program.

Best,
Paul

 

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