Friday, October 02, 2009

Oops IT did it again








... a familiar tune? It better not be on your iPod. ...

Commerce Bank, a financial company known for a superior level of customer service, has experienced business impacts as information systems are integrated into its acquirer, TD Bank (Canada's Toronto-Dominion Bank), during the recent weekend conversion project. I may open up an account so I can get a copy of the lessons-learned report. ...

... "Customers can see account balances from the end-of-day yesterday, and will get updates later today, spokesman Nick Petter said in an e-mailed statement. " ...


Via Bloomberg: TD Bank Update on U.S. Accounts

Update: More details on the customer impact.

IT did it again!

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