Scenario Planning IT Problems and Outages

While planning for problems is a valuable exercise on projects, application management and support groups need to perform periodic risk assessments of critical business systems as user adoption evolves over time after the original implementation is complete. Are your business continuity plans fresh enuf to serve your enterprise during the next glitch? ...

... "Risk management exercises — reviewing likely scenarios of failure and preparing for them — should be a part of every IT project. Huge catastrophic glitches aside, the day-to-day glitches also add up ... " ...

Via ZDNet: Software glitches

Massively Multiplayer ITIL Operations

ITIL process and system-enablers support high-availability for online game operations. ...

... "Even one-hour shutdown is fatal to online game operation. The ITIL system displays player data and Internet connection state, and give warnings once problems occur. " ...

Via Trading Markets: ITIL System