ITIL Accelerator Tool

Tool accelerates ITIL implementation through reusable business process models. ...

... "ITIL, published by the British Office of Government Commerce, is grounded on fundamental principles such as client orientation, service level agreement, and quality management. The MEGA ITSM Accelerator is a graphical, ready-to-use repository of ITIL best practices. It enables IT managers to deploy these best practices in a consistent framework, thus reducing project risks and implementation costs. " ...

Via MEGA International: MEGA International Releases Advanced MEGA ITSM Accelerator

Business Performance Management: IT Project Challenges ...

Project managers need to pay special attention to requirements definition when involved in business performance management, or BPM, initiatives. Craig Schiff discusses the challenges associated with business performance implementations. ...

Business Performance Management: IT Project Challenges: Via DMReview: Maximize Business Performance: Don't Underestimate the Potential Impact of BPM

... "Underestimating BPM's possible payoff goes hand in hand with inadequate sponsorship and support from senior management that relegates BPM to a small IT project to be dealt with in the back office. This tends to result in failure to involve end users in the early stages of requirements definition and a poor grasp of the business issues. " ...

Extreme Project Management (XPM): When Under the Gun, It's the Only Way

I must confess I'm a big fan of Extreme Project Management, otherwise known as XPM or Agile Project Management, in the right circumstances.

This is not the antithesis to traditional PMI processes; it merely takes a more realistic approach to project situations where there is great uncertainty (like many IT projects) or a severe time constraint (like many IT projects).

The key to making it work is a heavy focus on stakeholders and constant communication. It is anything but a "wing it" approach, as I've written about on PMThink several times. As opposed to "mechanistic" processes, which is the focus of typical Business Process Modeling (BPM), it relies on human interaction management, which addresses "human-driven" processes.

Here's the Wikipedia entry on Extreme Project Management, for more info. Also, be sure to check out the link to Human Interaction Management for examples of human-driven processes.

Extreme project management - Wikipedia, the free encyclopedia

Want to be a Process Driven Organization?

Everyone's talking these days about being a process driven organization and digitizing their business processes. But what does that mean really?

Well, there's no better place to turn to than www.processdriven.org. It's an online exploration of everything there is to know about being a process driven organization.

Also, check out www.infogoal.com for an excellent repository of Business Process Modeling (BPM) tools.