Intel Data Center Strategies Drive Business Value

Use Business Value Dials to Steer IT

Business value dials are used to align IT with customer (internal client) objectives in this framework for measuring the business value of information technology. ...

Via Intel Press: Measure Business Value of IT (PDF)

Project Manager as Enabler of Business Value

The roles and skills of IT professionals are shifting and project managers will be well served if they cultivate a personal brand of enabling business value. ...

... "enabler jobs such as business enterprise architects, business technologists, systems analysts and project managers will be most in demand in the near future. " ...

Via ITBusinessEdge: Skills of Future IT Org

Project Value Delivery

I like the idea of transforming business cases into the value delivery story with the enabling plan. We should strive for this in the information technology space. Our historical challenge is being able to identify and articulate business value in the first place. But, as we mature, planning for the achievement of value is the next goal. Project plans will not be able to end at system go-live or stabilization. Plans will have to be extended to user adoption, competency demonstration, and organizational process performance and maturity. ...

... "So, we’ve got to change the business case and make it value-focused; centred around the value proposition. Then we’ve got to make the project plan value-focused ... " ...

Via CIO Australia: The New Business Case

Run the Business IT Services Add Value

IT professionals may provide support services, instead of working solely on projects, over their careers. Support work is important to keeping the business or enterprise running, requires a substantial percentage of the IT budget, and is under constant pressure to demonstrate efficiencies, ie: cost savings. It is a perennial challenge to tell the holistic IT value story and even more challenging to describe and defend the support space. Business leaders identify with project work, which generally targets improving, growing or innovating -the-business. And, support work, sometimes referred to as run-the-business, takes a back seat. I'm always on the lookout for strategies that improve the articulation of IT value. Here's an interesting development in the ERP space worth watching.

SAP is taking a step forward in the support space, by aligning its mandated maintenance cost increase (think unhappy customers) with demonstration of business value drivers, as defined by an index of key performance indicators. The index will be measured at a representative short-list of customers and shared with the all. This work could be helpful to IT professionals and CIOs in articulating how support costs align with business value. And, SAP's maintenance fee increase is contingent upon demonstrating the defined value KPIs. ...

... "This effort will help customers by providing a transparent mechanism to link their support investment to the value delivered. SAP has agreed to postpone the subsequent price increase schedule until the targeted improvements measured by the SUGEN KPI Index are met. Successful delivery on KPIs is expected to demonstrate tangible cumulative cost savings for customers. This value delivery is targeted to be fully realized within the four-year time frame of the benchmarking program. " ...

Via SAP: Enterprise Support Value Index

Coke CIO Perspective

Coca-Cola CIO on business value of IT ...

Business Value of IT: Share Price?

Generally, IT should run reliably and in the background like a utility ... until share value needs stability. Then, IT investment becomes visible and scrutinized. ...

... "Long-term concerns over the airline's future technology expenses remain, however, and IT investment was raised as a risk to Qantas's share value in an independent expert's report commissioned as part of the $11 billion Airline Partners Australia private equity bid for the company. " ...

Via The Australian: IT Risks With Potential To Impact Share Value

IT Value EQ Business Value

What is the value of IT? Expressing it in the language of business is essential. Direct tangible impact is the best. However, when tangible financial impact is not obvious, IT professional must connect the dots. ...

... "Everyone on the panel said it makes sense to judge technology projects based on business metrics. Boiled down that means two measurements: Reduced cost and increased revenue. " ...

Via ZDNet: IT Value

CIO Articulates Business Value of IT

The business value of IT can be described in financial terms, but should be balanced with other perspectives. Framing and re-framing IT in the context of the business is a good start. ...

... "One way this can be done, says Salvadori, is by explaining the business value of IT's deliverables in terms of a tangible return on investment (ROI). " ...

Via ITWorld Canada: Business Value of IT