Customer Feedback Process

Did you ever collect / compile lessons-learned during project close-out or a major project phase completion and then not apply or not actually help the organization learn from them? It happens - don't beat yourself up about it. What we shouldn't do is solicit feedback from customers without taking the opportunity to connect back with the customer in a positive way. ...

... "Gartner shows that while 95 percent of companies surveyed collect customer feedback, fewer than half of those bother to alert staff, much less inform their customers as to how their feedback was used. " ...

Via IQPC Customer Management: Gary Schwartz on Customer Feedback

The Customer Perspective on Projects

#IT Fail - Defining IT Project Failure from Waggware on Vimeo.

Green Data Center Project

Emerson will eat its own dog food to achieve LEED Silver rating for its new green data center in St. Louis, which will support a program to consolidate its global data centers. ...

... "We've been telling our customers that the data center needs to be flexible, reliable and operate at the lowest total cost of ownership, said Victor Lee, chief technology officer for Emerson Network Power. This project gives us a chance to implement the strategies and technologies we recommend to our customers, and will give us a chance to share our first-hand experience after being in their shoes. " ...

Via Emerson: State-of-the-Art Global Data Center