Lean Partner Teams

The integration of enterprises through global sourcing strategies is a common occurrence today. As part of its sustainability strategy, Nike works with its partners in the value chain to drive principles to the team level and develop an empowered extended workforce. ...

... "Lean principles put the decision making closer to the worker through skill building, teamwork and understanding quality over quantity. HRM builds the factory’s managerial capacity and helps them value an empowered workforce. " ...

Via Nike: Sustainability Strategy

Use Information to Empower and Satisfy

Software-enabled business processes can become too rigid and restrict a company's ability to do the right thing for customers. Here's interesting use of software analytics and business logic to empower the workforce to increase customers satisfaction levels. ...

... "Many calls are not resolved first time because the person who answers the phone is not authorized to do something – refund something or expedite it. Yet, all too often the data required to make the decision is available at that point. The status of the order, the customer and pricing rules are all known. " ...

Via B-EYE: Customer Decisions