CIO Articulates Business Value of IT

The business value of IT can be described in financial terms, but should be balanced with other perspectives. Framing and re-framing IT in the context of the business is a good start. ...

... "One way this can be done, says Salvadori, is by explaining the business value of IT's deliverables in terms of a tangible return on investment (ROI). " ...

Via ITWorld Canada: Business Value of IT