CRM Projects: Stick to the Basics

Position yourself for success in the customer relationship management space. Do the project management basics - build a case, detail the plan, and check a few performance indicators after the implementation stabilizes. ...

... "Of respondents that have created only a project plan, 50% reported a successful implementation, 60% of those that did an ROI analysis reported CRM success, and 70% that did a post-project review saw success, according to the survey. " ...

Via SearchCRM: CRM business success

CIO Disconnect: Internal Focus Puts Growth at Risk

Recent Gartner CIO survey shows CIOs are distracted by internal focus and risking IT credibility by not investing in growth enablers. ...

... "However, CIO near-term priorities remain internally focused on IT services, according to a worldwide survey of more than 1,400 CIOs by Gartner Executive Programs (EXP). Gartner analysts warn that this disconnect will place CIOs and IT at risk. " ...

Gartner CIO Survey