Finding the Central-Local-Equilibrium for IT Services

Insights on DHL's model for balancing central services with local business needs. The role of local IT in a shared services organization model is discussed. ...

... "A key element of this is that each country has a demand manager who sets out the required level of service and type of applications that are needed and then works closely with the local IT manager to ensure that they are delivered. " ...

Via SiliconRepublic: DHL Ireland

ITGovernance ITIL EnterpriseArchitecture Drive Benefits

Service management successes discussed at recent conference.

... "CIO of the state of Illinois saved over $130 million annually by implementing a strong enterprise architecture and IT governance program in conjunction with ITIL. " ...

Via Public CIO: Government IT Services