ITIL CMDB: Survey Insights ...

Evergreen shares insights on aligning data center projects with creation of a configuration management (CMDB) database, which is a core component of ITIL. Current state information is needed to jump-start the CMDB, but the data must be maintained through change management to sustain its value to the enterprise. ...

... "As companies are gathering this data, Evergreen suggests that they adopt a CMDB approach to 1) aid in the execution of the data center initiative itself and 2) ensure that this critical data is kept current and made available to the rest of the organization. Key benefits of capturing and maintaining this data in a CMDB include better capacity and resource planning, reducing risk associated with failed change (and a lack of configuration knowledge), and better IT operations in general due to more current, accurate, and useful data. As a core component of the IT Infrastructure Library (ITIL), a CMDB contains relevant information about IT Configuration Items (CI’s) as well as their dependencies on and relationships with each other. A CMDB can include data specific to IT hardware, software, applications, documentation, personnel, and business domains. " ...

Via Evergreen Sys: Evergreen Systems Suggests Organizations Utilize Data Center Initiatives to Drive CMDB Adoption ...

ITIL Service Management Acceleration ...

Many leading IT vendors have launched some type of ITIL accelerator. CA introduces its approach to ITIL acceleration, including a configuration management database, CMDB, and visual process maps. ...

... "This new solution, the CA Service Management Accelerator, will empower IT organizations to reduce costs, improve service levels, and more closely align IT and business by unifying and simplifying activities across ITIL processes. Manual ITIL implementations are costly and time-consuming, and they can compromise the uniformity of critical management processes. The CA Service Management Accelerator enables customers to unify people, processes and technology while automating all ITIL processes across both Service Support and Service Delivery—enabling low-cost delivery of superior service.



The CA Service Management Accelerator offers unique three-dimensional visual maps for ITIL processes based upon an underground transit system or subway system metaphor. ITIL Service Support and Service Delivery processes are presented as "tracks" and "subway stations," providing IT executives, strategists and implementers alike with a common reference point for viewing and prioritizing ITIL processes for automation. " ...

ITIL Service Management Acceleration: Via CA: CA Accelerates Mainstream Adoption of ITIL ...

ITIL Leader: David Ratcliffe Pink Elephant

ITIL is the recipe for IT services management success. Philip Quinn catches up with David Ratcliffe, CEO of Pink Elephant. Pink Elephant is headquartered in Toronto, Ontario, Canada with operations worldwide. Pink Elephant works with organizations, including many of the Fortune 500, to improve the quality of IT services through the application of established best practices, such as the Information Technology Infrastructure Library (ITIL). ...

Via National Post: Flies around the world four times a year ...

... "We were the ones who launched this best-practice framework we support called the IT infrastructure library. If you think [in terms] of a restaurant ... it's the recipes you follow and the routines around how you keep the place clean... " ...

Additional PMThink References on ITIL:

• For Well-Rounded IT Project Management - Learn ITIL and PRINCE2


• IT Service Transformation Through ITIL Service Catalogs ...


• ITIL Certification BTO Software ...


• ITIL Helpdesk Transformation: Services Model


• ITIL IT Management Processes ...


• ITIL IT Service Management Differentiators


• ITIL Market Assessment: Podcast


• ITIL Microsoft Operations Framework Assessment ...


• ITIL Process Approach: Federated CMDB ...


• ITIL Process: Run IT Like Business ...


• ITIL Project: Cultural Implications ...


• ITIL Projects: Avoid Pitfalls ...


• ITIL Technology Standard Framework ...


• ITIL: IT Service Catalog: Alignment Focal Point ...


• Microsoft ITIL Sans CMDB ...


• Process Models: ITIL ITGovernance ...


• Ready or Not; Here comes ITIL


• Siebel CRM ITIL Ready: Helpdesk Capabilities ...

ITIL Process Approach: Federated CMDB ...

ITIL process is an approach to delivering world-class IT services. The ITIL service management framework is supported by a configuration management database, the CMDB. A federated CMDB reference model aggregates the distributed configuration data in today's distributed environments. Tideway partners to integrate ITIL services with automated discovery through a federated CMDB approach ...

Via Tideway Systems: Tideway Partners with Leading BSM Vendors

... "Our partnership with Tideway brings two innovative UK companies together to help our customers deliver world class IT services, based on an ITIL process driven approach. Building on Interlink's strengths of a virtual, federated CMDB driving Business Service Management (BSM), the integration with the Tideway products automates the discovery of configuration and dependency data used to drive our customers real-time and historical Service Views, said Grant Glading, Vice President of Marketing at Interlink Software. The role of business management tools has become critical as IT organisations strive to control cost and deliver reliability to avoid business affecting outages in complex IT environments. Process improvements are at the heart of achieving such business service efficiency, and through the combination of leading, innovative technologies best practice can be achieved. Tideway Systems underpins these business management tools ensuring that all information upon which the infrastructure-affecting decisions are made is completely reliable and up to date. " ...

References on federated CMDB with ITIL process:

Via Computerworld: Taking the Configuration Management Database to the Next Level: The Federated Data Model: This federated approach to a CMDB offers a single, common set of information on each configuration item and its relationships with other configuration items in a manner that can be leveraged by all relevant IT processes -- creating cost-saving synergy among different service management functions.

Via nLayers: Federated CMDB: A configuration management database (CMDB) strategy is central to the IT Service Management framework implementation described in the IT Infrastructure Library (ITIL) documents. ... By adopting a federated CMDB approach, IT organizations can leverage data repositories throughout their environment through integration and utilization of open interfaces to share data.

Via Managed Objects: Business Service Configuration Manager: BSCM resolves the challenges created by today's process model adoption realities by providing a series of capabilities that actually help IT organizations accelerate their adoption of process maturity models like ITIL. ... BSCM enables available sources of configuration data to be mined and/or discovered, their inputs combined, differences reconciled, a service to be mapped, BSVs to be automatically generated and a federated CMDB based on the central point of reference the vCMDB created.

Microsoft ITIL Sans CMDB ...

Microsoft ITIL Sans CMDB: Via The Register: Scaling the heights of Microsoft Management ...

David Norfolk reports on Microsoft UK event that explores management capabilities and issues ...

... "Microsoft supports the IT Infrastructure Library - (ITIL) for operations best practice at last, but it doesn't have a federated, distributed CMDB (Configuration Management Database, a key foundation of ITIL) product yet - in contrast with BMC and Managed Objects, for instance. " ...

ITIL IT Management Processes ...

ITIL IT Management Processes: Via CIO Analyst Corner: The Management Process Alphabet Soup ...

Jean-Pierre Garbani, Laura Koetzle, and Thomas Powell explore various management improvement methdologies, such as ITIL, and compare / contrast their pros and cons ...

... "ITIL summarizes best practices for the implementation of IT management processes. ITIL defines the processes to be implemented to deliver and support IT services (most of the time, IT services today equal applications) focusing on the business (IT's customer). The ITIL philosophy revolves around the service desk as a communication platform and the configuration management database (CMDB). " ...